Complaint 2219615

Complaint Summary

AIR BAGS

Owner Narrative

I was driving north on [XXX] when I felt a slight pull to the right. I figured it was my lane assist even though I was in my lane. Seconds later it felt like if someone was in my passenger seat and just yanked my steering wheel to the right hitting the guardrail. My whole tire and the assembly was off but everything was still intact to the tire. The tie rods, axle, ball joints, the whole assembly. During investigation I was told by the mechanic that the stabilizer bar was a clean break. There was damage to the front end and all down the side. I was told by GM that the force of the impact was what ripped off my tire but it was not enough impact or damage to deploy the airbags. I was on crutches for my left leg, bruising and scar now from a huge abrasion to my right arm. Still having right shoulder pain. I sent all this to the attorney General and they tried to mediate but Afton from GM told Mike that he contacted me 3 times and I did not return her calls. I called her a left her multiple messages and she has not returned my calls. I only had the car for a few months with 5,000 miles on it. I put $2,500 down then had to turn around and get a used vehicle, put another $2,000 down and making the same payment due to the hit on my credit for a 2023 plain vehicle. Plus my insurance went up, missed work, medical bills, etc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.