Complaint 2218970
2019 MAZDA CX-5 • AIR BAGS • incident Mar 23, 2026
Complaint Summary
AIR BAGS
Owner Narrative
I am reporting a safety defect in my 2019 Mazda CXâ5 involving the heated seats and airbag system. The vehicle was bought certified preâowned with a warranty up to 100,000 miles included in the sale. Around March, at about 82,000 miles, the heated seats began causing electrical problems, and I was told this fault could affect the airbag system and that the airbags might not deploy in a crash. I have taken the car to a Mazda dealer four times and the issue has not been fixed; the dealer disconnected the heated seats and now claims they are âaftermarket,â even though they were on the car when I bought it and were never disclosed as aftermarket. I am now at about 87,000 miles, still within the warranty, and facing a large repair bill while Mazda corporate and the dealers refuse to correct this safetyârelated defect under warranty. I am asking NHTSA to record this complaint and consider investigating similar issues with Mazda heated seats and possible airbag nonâdeployment.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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