Complaint 2218848

Complaint Summary

SUSPENSION

Owner Narrative

Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: • Year/Make/Model: 2012 Buick Lacrosse • VIN: [XXX] • Recall Number (if known): Dealership Information: • Dealership Name: Castle Buick • Location: 7400 Cermak Rd, North Riverside, IL 60546 • Date of Service Attempt: May 2026 Details of the Issue: The dealership did not follow the proper safety recall repair guidelines as required under federal regulations. Despite the recall requiring specific corrective actions to ensure the vehicle is safe to operate, the dealer either: • failed to perform the full recall procedure, • refused or delayed the repair without a valid reason, or • returned the vehicle without completing required steps to ensure safety (such as proper inspection, adjustment, or alignment). This violates my rights as a vehicle owner, as federal law requires manufacturers and authorized dealers to correct safety-related defects at no cost and in full compliance with recall instructions. I am requesting NHTSA’s assistance in ensuring that the recall is properly completed and that the dealership’s non-compliance is investigated. I am concerned for my safety and the safety of others on the road. Contact Information: • Name: [[XXX]] • Phone: [[XXX]] • Email: [[XXX]] Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.