Complaint 2218610

Complaint Summary

POWER TRAIN

Owner Narrative

Less that 100k miles and my transmission already needs replaced. Last year my engine was sputtering making my car jerk while driving went to shop they did a total transmission fluid changed but said my transmission is likely going bad it helped mostly and I had high hopes the problem was solved it was not fast forward to now my transmission went then caused the torque converter to go my car was shaking so bad while stopped and in drive in order to go i had to put my foot all the way to the floor and quickly move to the break sometimes my car would fly other times it would take so long to go that people would try to fly around me then my car would shoot forward and id have to slam on breaks and the rpm gage was all over the place while maintaining the same speed. My car should not need a new transmission at under 84000 miles. This was so dangerous. When I did a search so many reddit posts about 2018 explorers torque converters and Transmissions going bad. I'm livid. I don't have 8k to replace the transmission in a vehicle i still owe 10k on

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.