Complaint 2218375

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

1. What component failed, and is it available for inspection? The Integrated Charging Control Unit (ICCU) failed. The vehicle is currently at the dealer's service center, so the failed component is available for inspection upon request. 2. How was your safety or others' safety put at risk? After parking and re-entering the vehicle following a grocery stop, the vehicle displayed "Check Vehicle Electrical System" followed by "Check Vehicle Power Supply" warnings. This occurred without warning while the vehicle was in normal use, and the vehicle had to be towed since it was no longer driveable. The sudden, unannounced failure of the electrical/power system created a risk of being stranded in traffic or in an unsafe location had the failure occurred while driving rather than while parked. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The vehicle was towed to the dealer's service center, where the Hyundai-certified service technician confirmed the ICCU failed and informed us it needs replacement. 4. Has the vehicle been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the dealer's Hyundai-certified service technician, who confirmed the ICCU failure. No additional inspection by Hyundai corporate, police, or insurance representatives has occurred at this time. 5. Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the incident. The first symptoms were the "Check Vehicle Electrical System" and "Check Vehicle Power Supply" messages, which appeared suddenly upon re-entering the vehicle after a grocery stop, approximately one week after purchase (used) at roughly 8,000 miles.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.