Complaint 2218328

Complaint Summary

STEERING

Owner Narrative

Greetings, I’m writing regarding a recent power steering issue in my 2018 Ram 1500. While driving the other day, I started noticing some stiffness in the steering wheel when going around turns. It wasn’t long after where I made a turn at a traffic light and the steering completely locked up and nearly caused a head-on collision with another vehicle. My wife was in the car and she was genuinely terrified. I am grateful that no accident occurred, but it could’ve been very bad. At this point in the drive the power steering light came on the dash. Issues with the steering continued to persist until the steering completely locked up where you could not turn the wheel whatsoever. Luckily I was in a parking lot when that happened. The vehicle now has no power steering and I am unable to turn the wheels. Not only is this a major inconvenience but most importantly it is very dangerous and could’ve easily caused a fatal accident. After researching this issue online, I’m surprised how the electric power steering system has not been recalled by Ram, given all of the testimonies to this issue including a class action lawsuit. I hope that something will be done about this in the near future to ensure the safety of drivers and passengers of vehicles with this model power steering system. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.