Complaint 2218012

Complaint Summary

POWER TRAIN

Owner Narrative

At around 139,000 miles i started to noticed some intermittent noise coming from the drivetrain. I took it to two different repair shops and was told it was tire noise. over time the grinding noise increased to the point of shuddering and jerking while shifting with no warning lamps showing. At 144,500 miles I contacted my aftermarket warranty and they said to take it to a certified shop to get it checked out. They did not have any preferred shops in my area so I took it to US Automotive. At 145,000 miles the shop contacted the warranty company and proceeded with investigation of the issue. After inspection and tear down they confirmed the transmission had the typical failure for the 10R80 10-speed automatic transmissions. They turned over there findings and the warranty company which has agreed to the findings and has offered a replacement used transmission with 125,000 miles on it and will also not cover the full cost to install the used unit. I feel that this is fraud and outside of the warranty agreement. I am now paying the expense to put the original transmission back into the truck to try to take it the 2.5 hours back to the dealership which sold me the truck along with the warranty to see what they will do in the matter. I hope it doesn't fail on the highway on the way.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.