Complaint 2217937

Complaint Summary

STEERING

Owner Narrative

Electronic Power Steering failure. It is available for inspection on request although we can not move the truck. Do to no steering and we do not want to damage anything else by driving it. Luckily we were not traveling at the time. This happened yesterday. We have not taken it to a repair facility. In reviewing these problems on line. Everything matches what we have read concerning other Electronic Power Steering problems on our 2013 Ram truck . How the problem occurred: I backed the truck from the garage. parked it in the driveway to work on my mower in that space. When returning the truck to the garage. No steering and the notification light came on. Requesting service on power steering unit. I barely got it into the garage. This is a 2013 truck. Purchased in 2013 only has 42000 miles on it. We bought it with only 10000 miles on it. It has been in a garage most of it's life. According to your information : out of 1234 (complaints on you web site) 597 were for this exact Power Steering issue. Out of 526 "Manufacture Communication" none deal with loss of Power Steering. I see there is 1 investigation still open. Questioning why there is no recall on these units. I don't know how many of the other complaints have more usage of their vehicles but 42000 miles on a 2013 vehicle and a well cared for vehicle should not have an issue happen just all of a sudden. I am certainly glad we were not out driving. We live on gravel roads and no steering could have cause an accident. This is a life changing situation just waiting to happen Please reply with intentions toward this complaint. Thank you

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.