Complaint 2217364

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

While driving my 2015 Chrysler 200, the vehicle randomly shifts into neutral without the driver initiating any gear change. Prior to this occurring, all dashboard warning lights illuminate simultaneously and the odometer display starts blinking so many lights — these appear to be warning signs of an electrical failure that then causes the transmission to shift into neutral while driving and sometimes even not able to shift gears. This has occurred multiple times at normal road speeds and causes sudden loss of power and vehicle control, creating a serious safety hazard. The vehicle was taken to an independent repair shop who confirmed it was an electrical issue beyond their capability. It was then taken to a Chrysler dealership who charged $250 per hour for diagnostics, kept the vehicle for a full day, and was unable to identify the cause. Their only suggestion was an aftermarket radio installed by a prior owner — however an aftermarket radio would not cause all dashboard lights to activate and the transmission to shift into neutral while driving. I contacted Chrysler corporate (Case #97099954) who confirmed no open recalls exist and refused to cover the repair stating the warranty has expired. However this is not a wear and tear issue — this is a safety defect. The sequence of all warning lights activating followed by the transmission shifting to neutral points to a failure in the vehicle electrical control system, possibly the TIPM or Transmission Control Module — both known problem areas on this model. This is a serious safety defect and I am requesting NHTSA investigate this issue on the 2015 Chrysler 200.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.