Complaint 2217058
2021 TOYOTA HIGHLANDER • STRUCTURE:BODY • incident Mar 31, 2026
- Complaint ID
- 2217058
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2021
- Component
- STRUCTURE:BODY
- Incident Date
- Mar 31, 2026
- Date Received
- Jun 17, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
The front lower bumper detached while driving on the PA turnpike. The vehicle was traveling in the left lane approximately 75 MPH and was bumping on the road until we were able to pull over all the way to the right lane for approximately 1-2 miles. This hanging bumper dragging on the floor causing some damage to upper bumper as well. This was extremely unsafe for everyone in our vehicle and put the safety of all other driver around us at risk of accidents. No warning lights were present before bumper detached. Toyota dealership looked at it and refused to do anything about it, saying that they see damage to upper bumper and that is not part of recall. I told them the damage to upper bumper was caused by lower bumper falling off and being dragged at speeds of 75MPH until we could safely pull over. They stated that the recal only offered a repair kit to lower bumper. I will include a picture of bumper after lower bumper detached and upper bumper still firmly attached. I had no option and had the bumper repaired by a auto body repair shop. This should have been fixed by toyota and i would like to be reimbursed by toyota. There should be punishment to toyota corp for endagering the public and not keeping their word to correct recalls when they are known about. On June 8, 2026 i received a text message from toyota informing me that there was a recall on my vehicle for front bumper detaching. I responded that is exactly what happened to my vehicle. Needless to say they did not respond to that.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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