Complaint 2216910

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2018 Hyundai Santa Fe Sport. While the contact’s daughter was driving approximately 10 MPH, the vehicle started bucking and shaking abnormally. The warning light indicating that the oil level was low had flashed on the screen. The driver pulled over to the side of the road and waited for the contact to arrive on scene. The contact inspected the vehicle and became aware that the oil level was extremely low. The contact added oil to the engine, and the dipstick failed to indicate the oil level until there was a quart full. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with engine failure and referred the contact to the dealer. While attempting to drive the vehicle at approximately 20 MPH with the hazard light flashing on the highway, the vehicle lost drive power. The contact was able to coast to the side of the road and waited for the vehicle to be towed. The vehicle was towed to the dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure had occurred after consistent oil changes, and the next oil change was not due for 11 days. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,314.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.