Complaint 2216894

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

My 2017 Ford Explorer XLT with approximately 236,000 miles has an ongoing EVAP/fuel vapor system problem that causes the vehicle to hesitate, stumble, and attempt to stall. The problem occurs most frequently after refueling and also when the fuel level is low. The check-engine light comes on repeatedly, and despite numerous repair attempts, the issue has not been corrected. Repairs and parts replaced have included the purge valve, EVAP-related sensor(s), charcoal canister(s), and associated tubing. Significant money has been spent diagnosing and repairing this condition, but the symptoms continue. After filling the fuel tank, the engine may run rough, hesitate, lose power, and attempt to stall. This creates a safety concern because the vehicle can unexpectedly lose power or stall while driving, entering traffic, slowing for intersections, or operating in other traffic situations. The condition has persisted despite replacement of multiple EVAP system components. Based on the repeated failures and inability to permanently correct the issue, I believe this may indicate a defect affecting other vehicles of the same model year. I am requesting that this issue be investigated due to the potential safety risk associated with engine hesitation, loss of power, and stalling.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.