Complaint 2216219

Complaint Summary

SERVICE BRAKES

Owner Narrative

I experienced a complete loss of hydraulic brake pressure while driving home from work, creating a serious safety hazard. The dealership later confirmed that the failure was caused by the Hydraulic Control Unit (HCU), which is currently under an active recall (C4B). However, the dealership informed me that they are unable to complete the repair because there is no available remedy for this recall at this time. When I contacted Stellantis corporate, I spoke with Damon, who advised that the dealership could temporarily repair the vehicle using a stock part. Unfortunately, the dealership has stated they cannot source that part, and even if they could, it would not be a true resolution since it is the same component known to fail. As a result, my vehicle is completely inoperable, and I have not been provided with any viable solution. This recall was issued in 2024, and the fact that there is still no remedy available is extremely concerning and appears negligent given the safety risk involved. I am requesting that Stellantis take immediate action to provide a safe and permanent repair solution, as well as support for my current situation.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.