Complaint 2216108

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2023 Toyota GR86. The contact stated that while driving 80 MPH, the engine blew up, causing the vehicle to stall, and there was a significant amount of smoke coming from underneath the hood. The message "Engine Misfire" was displayed. The contact was able to pull over to the side of the road. The contact stated that engine oil had leaked out and spread underneath the hood, and the oil was leaking onto the ground. The vehicle was towed to the dealer, where it remained for 8 months, and the contact was informed that there was sludge in the oil due to lack of maintenance. The dealer sent diagnostic pictures to an unauthorized party, who forwarded the pictures to the contact. However, the contact stated that the engine oil color was amber, and there was no sludge. The contacted stated that the diagnostic pictures also displayed fragments of a piston and a lifter in the oil pan. The contact contacted the Police, who arrived at the dealer with the contact and forced the dealer to release the vehicle with the service reports. The contact stated that the dealer had previously refused to disclose the diagnostic information. Additionally, the contact stated that the vehicle was returned to the owner the same month the warranty had expired. The dealer determined that the engine needed to be replaced, but the vehicle was not repaired. The manufacturer was notified of the failure but denied the warranty coverage. The failure mileage was 35,053.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.