Complaint 2215952

Complaint Summary

SERVICE BRAKES

Owner Narrative

I am submitting this letter to report a serious safety defect involving the brake system on my 2013 Ford Edge (VIN: [XXX]). The vehicle is experiencing a brake failure consistent with known ABS/HCU pump issues that have affected similar Ford Edge model years. On XXX, the vehicle was inspected at Randall Reed’s Planet Ford 635 in Garland, Texas. Service Advisor Luis Rodriguez confirmed the brake concern and provided a repair estimate of $3,500. The dealership indicated that the failure is related to the ABS/HCU system. The symptoms include: A spongy brake pedal Inconsistent brake pressure Reduced braking effectiveness Increased stopping distance Unpredictable brake response These symptoms match those described in Ford Recall 16C10, which addressed ABS/HCU pump failures on certain 2012–2014 Ford Edge vehicles. Although my VIN is not included in the recall, the failure pattern is identical and presents a clear safety hazard. I have contacted Ford Motor Company multiple times, including through executive escalation channels, but I have not received a response or assistance. Given the nature of this defect and its similarity to a previously acknowledged safety issue, I believe this may indicate a broader pattern that warrants investigation. I respectfully request that NHTSA review this matter to determine whether the existing recall should be expanded to include additional VINs or model ranges affected by the same ABS/HCU defect. Thank you for your attention to this safety concern. I am available to provide additional documentation, including the dealership diagnosis, repair estimate, and service notes. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.