Complaint 2215305

Complaint Summary

SERVICE BRAKES

Owner Narrative

I am the owner of a 2018 Ram 3500 subject to Recall C4B (NHTSA Recall No. 24V-896) involving the Brake Hydraulic Control Unit (HCU). The recall was announced on November 27, 2024. As of June 2026, NHTSA’s website still states that the recall is incomplete and that a remedy is not yet available for my vehicle. The defect causes active symptoms during operation. The vehicle continuously chimes while driving, similar to a seatbelt warning, and cruise control is disabled. These symptoms substantially interfere with normal operation, especially during long trips and towing. I have contacted authorized Ram dealerships and Ram Customer Care multiple times. Dealerships state that no remedy is available and refer me to Ram Customer Care. Ram Customer Care confirms that no remedy is available and provides no repair timeline or meaningful resolution. Most concerning, neither the dealerships nor Ram Customer Care will initiate a repair attempt because no repair procedure or parts exist. Owners are therefore unable to obtain repairs or even establish documented repair attempts despite the existence of an active safety recall. I was also advised that I could rent a vehicle at my own expense and potentially seek reimbursement if approved. Given that this recall has been open for more than 18 months with no available remedy or repair timeline, expecting owners to personally fund rental costs for an unknown period with only the possibility of reimbursement is unrealistic and inadequate. This open safety recall has negatively impacted the vehicle’s usability, resale value, and trade-in value while preventing owners from obtaining a repair. Stellantis acknowledges the safety defect, yet no practical remedy or alternative solution is available. I respectfully request that NHTSA review the continued lack of an available remedy, the extended delay in repairs, and the absence of a meaningful process for affected owners to obtain relief.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.