Complaint 2215200

Complaint Summary

WHEELS:RIM

Owner Narrative

The contact owns a 2026 Ford Transit. The contact stated that while driving at various speeds, the vehicle intermittently shuddered upon depression of the accelerator pedal, without warning. The vehicle had been taken to the dealer on numerous occasions; however, the dealer had failed to duplicate or diagnose the failure. On the third visit to the dealer, the contact was advised to test-drive two or three of the same model vehicles. The vehicles were test-driven. During the test-drive, both the contact and the mechanic experienced the same failure, but the dealer was unable to diagnose the failure. The dealer had notified the manufacturer of the failure; however, neither the dealer nor the manufacturer offered further assistance. The vehicle was then taken to another dealer, Winner Ford of Cherry Hill (250 Haddonfield-Berlin Rd, Cherry Hill Township, NJ 08034), where it was discovered that all four rims were bent. The dealer emphasized that the damage on the rear passenger-side rim was severe and a replacement was needed. The vehicle was taken back to the original dealer, who confirmed the damage and agreed to replace both the rim and the tire. The parts were replaced; however, the contact stated that during a post-repair test-drive, the failure returned at 75 MPH and faded away at 60 MPH. The vehicle had yet to be repaired. The failure mileage was 49.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.