Complaint 2214574

Complaint Summary

SERVICE BRAKES

Owner Narrative

I purchased a brand-new 2025 Chevrolet Traverse and have been dealing with a loud brake squeal that makes the vehicle sound like it has worn-out brakes. I’ve taken it to two different Chevrolet dealerships, and instead of fixing the issue, I’ve repeatedly been told that this is a common problem with the 2025 Traverse and that many owners are experiencing the same thing. I’ve been given multiple explanations, including weather conditions and the vehicle needing to warm up, but no actual solution. I was even told there is currently no fix available through GM and that replacing the brake pads will not resolve the problem. What is most frustrating is that everyone seems to acknowledge the issue while also telling customers to simply live with it. This is a brand-new vehicle, and customers should not be expected to accept a known brake defect as normal. Very disappointed with both the dealership experience and GM’s response to what appears to be a widespread issue.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.