Complaint 2214367
2018 FORD EXPLORER • STRUCTURE:BODY • incident Jun 2, 2026
- Complaint ID
- 2214367
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2018
- Component
- STRUCTURE:BODY
- Incident Date
- Jun 2, 2026
- Date Received
- Jun 9, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
Attempted to make an appointment on XXX with [XXX], 2121 W Bell Rd, Phoenix, AZ 85023 phone 602-375-7400 to have the two open safety recalls completed( 26V101 & 24v031). Could not make a service appointment because the service writer said that parts were not available and had no idea of when they would be available to fix the safety recalls. Service writer indicated they COULD NOT notify me when parts were available. I was to continuously call them for follow up as to when the car could be fixed. I continue to use the vehicle in spite of the safety defects as I can not afford another transportation method. Please help me get my Explorer fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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