Complaint 2213797
2019 FORD FLEX • BACK OVER PREVENTION • incident Sep 1, 2025
- Complaint ID
- 2213797
- Make
- FORD
- Model
- FLEX
- Model Year
- 2019
- Component
- BACK OVER PREVENTION
- Incident Date
- Sep 1, 2025
- Date Received
- Jun 8, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
BACK OVER PREVENTION
Owner Narrative
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera displayed a distorted, blank, or upside-down image, and the camera had become inoperable. There was no warning light illuminated. The contact attempted to repair the rearview camera but was unsuccessful. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called the local dealer, who stated that a second notification would be sent once the recall remedy was available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised as the dealer. The failure mileage was approximately 68,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
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