Complaint 2213361

Complaint Summary

POWER TRAIN

Owner Narrative

The vehicle is operating with a Ford remanufactured transmission assembly which was installed at the dealership of purchase. The repair was completed under the Extended Ford warranty I purchased with the used vehicle 6 months prior and the replacement parts and labor are covered by an active 3-year/36,000-mile Ford Service Parts Warranty from the date of installation with approximately 20,000 miles of coverage remaining at the time of the first incident. On May 5, 2026, at 151,033 miles, the vehicle began exhibiting a severe internal mechanical rattle under brake load, indicating a progressive hardware failure of the internal torque converter assembly. On May 19, 2026, at 151,663 miles, the internal failure escalated, causing the vehicle to suffer a sudden power loss/stalling event while in active traffic, triggering the vehicle's factory 'Stall Alert' dashboard safety warning. The problem has gotten significantly worse, and I can show at minimum, it stalled again on May 27 (video shows car in D but failing to move ), twice on June 4, and again today, after being told there were “no codes”, causing complete loss of propulsion and power steering. This sudden stalling in active traffic creates an immediate highway safety hazard and an extreme risk for a rear-end collision. Because Ford's computer programming automatically clears transient/temporary fault codes upon turning off the ignition, standard diagnostic scanners do not store a permanent code after a key-cycle, hiding an active mechanical safety defect. Authorized Ford repair facilities are refusing immediate diagnostic triage or alternative transportation due to a multi-week service backlog, leaving a safety-compromised vehicle on the road and violating consumer warranty rights."

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.