Complaint 2213283

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

Subject: Request for Investigation / Status Update: Unresolved Safety Recall for 2023, Lincoln Aviator ​To Whom It May Concern, ​I am writing to formally request an update and urge an investigation into the lack of a remedy for an active safety recall on my vehicle. It has now been 10 months since the recall was officially issued, and the manufacturer has still not provided a resolution or made parts available. ​Here are the details of my vehicle and the recall: ​Vehicle: 2023 Lincoln Aviator ​VIN: [XXX] ​NHTSA Recall Campaign Number: 25S75/25V455 ​ ​Date Recall Issued: July 2025, 10 months ago ​Federal law requires manufacturers to remedy safety defects within a reasonable timeframe. Waiting nearly a year for a safety-critical fix leaves me driving a vehicle with a known hazard, which is an unacceptable risk to my safety and the safety of others on the road. ​When I contact the manufacturer or my local dealership, I am repeatedly told that "parts are not available" or that "the remedy is still under development." ​Could you please provide an update on the status of this campaign? Furthermore, I ask that NHTSA review this delay to determine if Lincoln is failing to meet its legal obligation to remedy this defect in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.