Complaint 2212774

Complaint Summary

STEERING

Owner Narrative

Parking Brake The Sticker on this U-Haul 15 foot Truck says, "Engage the Parking Brake before turning off the Engine, otherwise UNCONTROLLED OPERATION OF VEHICLE may occur.". I pulled on the Parking Brake as the Sticker warned. With my foot off the Gas Pedal, at about 25 - 30 MPH the U-Haul Steered way to the right by itself, and drove onto the Right Curb. This was quite Frightening and Unexpected. Then it happened again later that day at just about 30 MPH, again with my foot off the Gas Pedal and Kind of Coasting into a small Town. Later that Night it happened again at about 25 -30 MPH and pulled to the right and almost into the right side ditch, on a two lane Highway. My Safety was at risk because I could have hit a Telephone Pole or have been steered into the right side ditch. IF it had happened, on a Multi-Lane Highway, I could have Hit a Vehicle in the Right Lane. Others are put at Risk, because anyone on a Sidewalk near the Right side Curb, Could have been Hit, by this Uncontrolled Steering. The U-Haul Regional Manager, Emily Noe said it had not been reported by anyone else. This U-Haul Truck had about 14K miles on it and is fairly new. I assume this U-Haul Truck had been Inspected, before being placed on the Road. There is the Yellow Sticker inside the Truck, with Black Letters that warn about pulling On the Parking Brake before Parking and shutting down the engine....which I did!!! I feel other U-Haul Customers should be warned before an Accident DOES occur. Better Yet this U-Haul Truck should be taken off the Road.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.