Complaint 2212281

Complaint Summary

SUSPENSION

Owner Narrative

My 2015 Land Rover Range Rover underwent recall-related suspension repair work at Land Rover Orlando. Shortly after the repair, I began hearing an extremely loud noise from the front of the vehicle. The noise was severe enough that I informed the dealership I was afraid to drive the vehicle. I sent videos of the noise to the dealership. After reviewing the videos, dealership personnel advised that the issue was likely related to the air strut assembly or control arm bushings. The vehicle was later inspected by an independent mechanic. During that inspection, it was discovered that the front brake caliper bracket mounting bolts were not properly secured. On the driver's side, mounting bolts were reportedly missing. On the passenger side, mounting bolts were found extremely loose and could be removed by hand. The mechanic documented the condition with photographs and video evidence. The brake caliper bracket is a critical brake system component, and I believe this condition created a significant safety risk. Had the bracket separated or shifted while driving, it could have resulted in loss of braking performance, vehicle damage, loss of vehicle control, a crash, serious injury, or death. The abnormal noise began shortly after the recall repair. I reported the issue to the dealership at that time. The condition was later confirmed by an independent mechanic. The vehicle is currently undergoing repair. I am submitting this complaint because the condition involved a critical brake component and occurred following recall-related service work.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.