Complaint 2211932

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

The A pillar piece has been on recall since 2024. I have been trying to get this fixed for almost 2 years and Stevens Ford in Milford has been telling me the pieces are on back order since then. The piece became loose recently when driving on highway and I called them (Ford dealer) to notify them. They said they were still waiting on parts and were not going to have them until August. I called Ford corporate number two times and then received a call back for scheduling my recall repair. The recall was on the driver side and passenger side A pillar. They only repaired the side that was missing that flew off on highway. I explained to them the risk of safety to myself and others if the other side was not repaired in a timely manner. Kait Brudecki service advisor told me in person today when I picked up my car, that they have no control over the parts they receive and that they only get one part delivered to them every 6 months and that this recall has cause them a lot of grief. This piece that flew off of my car on highway caused me to swerve because I thought something hit my car, it then hit the car behind me causing them to swerve as well. I am scared that if this other piece on driver side is not replaced this will happen and end up in an accident. I drive for work and do home health care and frequent the highway. Please help!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.