Complaint 2211892

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

SEVERE SAFETY HAZARD: CASCADING ELECTRICAL FIRE RISK. My 2019 Ram 1500 suffered a catastrophic electrical failure while driving. The alternator's voltage regulator melted, overcharging the system and causing the battery to boil and vent toxic sulfuric acid fumes into the cabin, creating an immediate respiratory and fire hazard. This is the direct result of Manufacturer Defect XL1/XG1 (Rear Window Leak). I have physical dealer records proving Westgate Ram held this vehicle for 19 days in Aug 2022 to fix Water Leak Code 09H2OLEAK. They returned the vehicle claiming it was fixed, but I have geolocated photos showing the window leaking heavily just 17 days later. Because the leak was never resolved, water continuously entered the rear cabin, corroding the RF Hub and creating a parasitic drag that destroyed the electrical grid. CRITICAL NEGLIGENCE: On June 1, 2026, Stellantis Corporate (Case XXX) acknowledged the severity of the fire risk by immediately inquiring if Emergency Services had been contacted, yet subsequently refused to offer a safety tow. When I attempted to escalate, their agents [XXX] , [XXX] , [XXX] , [XXX] ) refused to provide IDs. Furthermore, my phone number is now being rejected by their system; calls to their support line immediately fail or disconnect, leaving a fire-risk vehicle stranded at my residence with no recourse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.