Complaint 2210330

Complaint Summary

POWER TRAIN

Owner Narrative

What component or system failed or malfunctioned, and is it available for inspection upon request? - Transmission. Codes pulled read P0751 and P0752. "Shift Solenoid 1 stuck open/closed". Yes, it is available for inspection. How was your safety or the safety of others put at risk? - I was driving in active traffic through a roundabout when the vehicle suddenly jolted, the seized. At the time, my two young children were in the vehicle. I narrowly avoided a collision due to another vehicle swerving around my vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes. I took the vehicle to Mark Grainger's Quality Service Center, Rincon Transmission, and the J.C. Lewis Ford dealership, which all reproduced and confirmed the issue with coresponding error codes P0751 and P0752. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes. Mark Grainger's Quality Service Center told us the transmission work required was beyond their scope. They sent us to Rincon Transmission. Rincon Transmission told us they'd never serviced that engine before and said they'd prefer the work to be done by a Ford dealership. J.C. Lewis Ford told us a new transmission was required, but wouldn't produce results of any testing to verify that verdict. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No. Not at the time of this incident. A CEL previously indicated a fault O2 sensor, which was then serviced by the J.C. Lewis Ford dealership.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.