Complaint 2209984

Complaint Summary

TIRES

Owner Narrative

TIRE SIZE 235 / 55 R 19. Vehicle is a 2024 IONIQ 5. Issue began at/around 10k miles of use. Sound dampening foam inside of the tires comes loose and bunches up in the tire, creating varying degrees of car shaking and vibration. At its worst, the steering wheel and tires violently shake, especially between 50 - 75 mph. On the highway this causes a very dangerous situation of the driver fighting the wheel to remain safely within their lane. This can happen with no warning (or very little) as the vibration may be subtle at lower speeds on local roads, only to become unexpectedly extreme and violent while speeding-up to join highway traffic. Local Hyundai dealership inspected and tried rotating and balancing which did not fix the problem. Finally they removed the tires and inspected the foam which fixed the issue on one single tire. Cost was passed to the consumer, who is not at fault. And with only one tire addressed, the potential remains for each tire to experience the same failure without warning as time goes by. This is a very dangerous issue, well known as evidenced by complaints since 2023 online, and is going to cause accidents. It is unacceptable that drivers have risk their safety and that of other drivers if they lose control of the car due to the inability to control the steering wheel. Then have to pay to fix this issue or pay for new tires after only 10-12k miles.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.