Complaint 2209219

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

RE:Safety Complaint - Defective FCIM Causing Hazard Flashers to Activate Randomly May 22, 2026 To Whom It May Concern, I am writing to formally complain about a serious electrical defect affecting my 2012 Ford Edge involving the Front Controls Interface Module (FCIM). The vehicle’s hazard flashers activate randomly and repeatedly without warning, even when the vehicle is completely off and parked or operating normally. This issue appears to originate from a failed or malfunctioning FCIM module, despite the vehicle not being abused, modified, or involved in any event that would reasonably cause this failure. This defect creates multiple safety concerns, including: - Unexpected flashing while driving - Battery drain while parked - Driver distraction - Potential confusion for surrounding traffic - Loss of confidence in the vehicle’s electrical system After researching this issue, I discovered that many other Ford Edge owners have reported nearly identical FCIM-related failures, suggesting this may be a widespread defect rather than normal wear and tear. I am extremely disappointed that owners are being forced to pay significant repair costs for what appears to be a recurring design or manufacturing problem. Electronic control modules should not fail under ordinary use conditions in a manner that compromises vehicle safety functions. I respectfully request that Ford: - Investigate this recurring FCIM failure issue, - Offer goodwill repair assistance or reimbursement, - Consider issuing a technical service campaign or recall if appropriate, - And acknowledge the safety risks associated with malfunctioning hazard systems. I have been a Ford owner in good faith and hope the company will stand behind its product and assist customers financially experiencing this defect. Please contact me regarding the next steps toward resolving this issue. Thank You. Sincerely, [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.