Complaint 2208111

Complaint Summary

AIR BAGS

Owner Narrative

The driver's side air bags, and seatbelt restraint system deployed while the vehicle was stopped without a collision occurring. The doors had not been opened. This occurred February 10, 2026, and the vehicle was taken to the local Subaru dealership for troubleshooting. The local dealership did not find and fault and reported this to Subaru. Subaru sent a technician and reported that a gouge was present in the door jamb and that this caused the fault which reset. There was no object in the door at the time to cause a problem. This seems unlikely to me as a collision fault should have remained active according to professionals I have spoken with. The safety issue paramount to this event is as follows: If the air bags had deployed while the vehicle was in motion on a highway the sudden and unexpected deployment could have an accident. If a deployment occurs and causes a fatal accident or even an accident with severe injuries, the root cause of the event might not have been diagnosed as in the subsequent crash the air bags would be expected to have deployed. Accidents such as this may have been incorrectly diagnosed and an improper cause attributed. I do not know how widespread this issue may be when it comes to other manufacturers. I do know that common technology and designs are used throughout the automotive industry. The gouge specified looks like it could have been made by a seatbelt that got caught in the door. This would have occurred some months prior to the event. Seatbelts do get caught in doors raising concerns that this is a more widespread issue than is publicly known. I say this because the Subaru technician did not spend much time at the local dealership and left without reporting any findings to the dealership I have been told,

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.