Complaint 2208078

Complaint Summary

STEERING

Owner Narrative

The complaint was filed on behalf of the customer. The contact stated while the customer was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The vehicle was uncontrollable. The customer's vehicle drove on a sidewalk. The vehicle was towed to the independent mechanic where it was diagnosed with a failed electronic power steering module. In addition, the contact stated that the electronic steering module was filled with water. The contact stated that the electronic power steering module needed to be replaced. The vehicle was in the process of being repaired. The dealer was made aware of the failure. The contact was informed that the recall, NHTSA Campaign Number: 16V167000 (Steering) was performed on the VIN two years ago. In addition, the contact was informed that the repair was not covered under warranty. The contact, who is the independent mechanic, stated that the recall repair was not performed properly. In addition, the contact stated that the electronic power steering module seal was partially sealed during the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,667.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.