Complaint 2207783
2021 HONDA PILOT • STEERING • incident Jun 26, 2025
Complaint Summary
STEERING
Owner Narrative
Steering rack and pinion worn with approx 38,000 miles. Dealerships (2) advised theâ clunkingâ was ânormalâ on the model. Another dealership advised it was more likely the CV-axles worn. Took to two independent garages who advised steering rack was bad. I advised them the dealer stated it was CV-axles. They stated the axles were fine. No wrecks, no driving off-road, and no driving in a manner that would cause failure. 2 years of asking about the clunking noise (now at 54,000 miles) and no ownership or accountability by the OEM for garbage parts. A steering rack should not be worn out in 5 yrs or 54,000 miles. I have my late fatherâs 1977 truck and it still has the original steering from the day he bought it in the fall of 1976. Forums and many other owners tell me itâs a safety concern and I agree. If Honda thinks sub-par steering components are ok⦠then Iâll be sure to replace every aircraft component on the executive jets with the same cost savings. Itâs not insignificant parts, theirs is truly placing cost savings per unit above lives of people.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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