Complaint 2207566

Complaint Summary

STEERING

Owner Narrative

I was driving home from work late at night in December 2025. A Signal came on that said pull to safety or something like that and then I lost power steering and brake control and my entire dash in my vehicle went pitch black. I was in the middle lane on route 290 and I was very lucky not to hit any other vehicles, but it was incredibly scary because I had no control of my vehicle and there were many cars and trucks on the road around me. I coasted off slowly to the side and I had to sit in 15° temperatures for an hour while I waited for AAA to come and tow my vehicle. They towed it to my home and were not able to get it off the ramp so they had to tow it to the dealership because the battery had died. The vehicle for a couple weeks before was slow to start, which I did not realize at the time was a sign that the battery was being drained. It was brought to the dealer and discovered that the DC DC converter and the BECM was the issue. My vehicle is open for inspection if you need it. The converter and BECM have been replaced after fighting with the dealer and with Landrover. Landrover is aware of the situation because they had to work with the dealer on their systems.Unfortunately, I am out almost $1000 because they made me pay for the replacement of the battery ( and the towing ) . Honestly I am having PTSD every time I drive past the area where I almost crashed. Landrover did not even want to accept responsibility, but the dealer did as we have purchased two vehicles from them that we also maintain meticulously.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.