Complaint 2206990

Complaint Summary

STEERING

Owner Narrative

The vehicle experienced a sudden steering malfunction involving the electronic steering gear. While backing out of a parking structure, the steering wheel suddenly jerked and locked instead of naturally correcting, resulting in collision with a pillar. There were no warning lights, steering fault messages, or prior symptoms before the incident. Restarting the vehicle did not resolve the issue. The dealership confirmed the issue and documented “loss of communication with steering gear,” “internal steering gear failure,” and “no signs of damage causing failure.” The steering gear is being replaced under warranty. The failure created a safety risk because steering response suddenly changed without warning. I am concerned the incident could have resulted in a more serious crash had it occurred at higher speed or during active traffic instead of inside a parking structure. Multiple tow attempts through Ford Roadside Assistance reportedly struggled to move the vehicle afterward due to the steering issue. The failed steering gear component is currently being replaced by the dealership.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.