Complaint 2206985

Complaint Summary

VISIBILITY:GLASS, SIDE/REAR

Owner Narrative

Per Warranty Bulletin D-23-17 from Mopar, I have a 2019 RAM 1500 that has the EXACT issue that MOPAR has outlined where the Power Sliding Rear window - also known as the Backlite - has a cracked frame. My vehicle has been sitting for 3 1/2 weeks at the dealership as the vehicle's rear window is leaking into the vehicle's interior and RAM/Stellanis/Mopar is not providing an update on covering the extended warranty for this manufacturing defect. A supervisor I spoke with on 5/7/26 last week at RAM confirmed that my vehicle does have the Rear Sliding Rear window addressed in this bulletin and in addition the dealership the vehicle is at has also confirmed the vehicle has the same issue with the cracked frame they've seen many times before and repaired under warranty. They are also requesting MOPAR to cover this. My vehicle is only 6 1/2 years old and well under the 8 year/150k mile extension they are providing this fix for. I have a case I opened with them which they are not doing anything to cover this with: XXX- with [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.