Complaint 2206320

Complaint Summary

SERVICE BRAKES

Owner Narrative

While driving my 2016 Ford Edge Titanium, I felt a sudden popping sensation while applying the brakes and the brake pedal immediately went to the floor, resulting in major loss of braking ability. I was able to slowly and carefully get the vehicle parked before completely losing stopping ability. Brake fluid appeared to be leaking from the rear driver-side brake area. This vehicle previously experienced front brake hose failures related to prior Ford brake hose recalls. One front brake hose failed first, and the opposite front side later failed as well. Ford previously reimbursed me for one of those repairs after the recall became officially active. The current rear brake failure symptoms closely match Ford Recall 25S87 / NHTSA Recall 25V544000 involving rear brake hose rupture and brake fluid leakage in 2015–2018 Ford Edge vehicles. Landmark Ford in Tigard, Oregon and the Ford Customer Relationship Center have both confirmed that this repair is tied to the pending “advanced notice” rear brake hose recall affecting this vehicle platform, although the recall is not yet officially active. This failure created a serious safety hazard because the vehicle experienced sudden loss of braking, with no warning, while the vehicle was in motion creating a serious risk of collision, injury, or death to myself, my passengers, and others on the roadway because the vehicle could not safely stop under normal braking conditions. No prior warning lamps or brake failure warnings were observed before the incident.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.