Complaint 2204811

Complaint Summary

SERVICE BRAKES

Owner Narrative

I am submitting this complaint regarding a serious brake-related safety issue involving my Audi vehicle after recent brake service performed by an authorized Audi Meadowland dealership in [XXX] . In December 2025, I brought my vehicle to an authorized Audi dealership for replacement of the brake pads. The repair was completed by the dealership, and I trusted that the vehicle was safe to drive afterward. However, only approximately six months later, and after driving only around 1,000 miles since the repair, the vehicle experienced a dangerous brake-related failure involving the brake pad assembly becoming loose/detached while the vehicle was in operation. This incident occurred while my entire family was inside the vehicle, creating a serious safety hazard and placing all occupants at risk. A brake system component should not fail after such a short period of time and limited mileage following dealership service. In addition to the safety concern itself, I am also extremely dissatisfied with the dealership’s handling of the matter. The dealership did not proactively contact me regarding the repair status, and multiple attempts to contact them by phone went unanswered. I believe this issue may involve improper installation, defective parts, insufficient inspection procedures, or other serious safety-related service failures. I respectfully request that NHTSA review and investigate this matter to determine whether similar incidents may affect other vehicles serviced under similar conditions. Thank you in advance for your review on this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.