Complaint 2204452

Complaint Summary

SERVICE BRAKES

Owner Narrative

Initially while taking a corner at low speed the truck made a clunk and grinding noise which resolved and then while going about 50 mph the grinding noise recurred which prompted stopping the vehicle on the side of the road and when almost to a stop, the wheels locked up causing a slight skid; the vehicle was in 4-wheel auto at the time and with change between 4wd and 2wd serveral times the front tires unlocked and i was able to drive it again. About 4 days later, while driving 70 mph, the vehicle started to make a grinding noise on the interstate, and I started to slow down, but unfortunately, I was on the left side of the highway on a narrow shoulder, and upon getting to a lower speed while in 2WD, my front axle locked up. I placed the vehicle in park, but due to safety concerns, I put the truck back in drive and tried to switch from 2WD to 4WD to unlock the axle, but unfortunately, the truck would not change gears. I then had to quickly get the vehicle to the other side during a time with fewer vehicles, while the left front tire was locked, and I had to drag it across the highway to ensure my safety. The left front tire remained locked, and after multiple attempts, the brake partially unlocked but continued to make a grinding and clunking noise. After some diagnostics, we determined the left front wheel hub was the issue, overheating and locking up. I reached out to mechanics for quotes on repair of said part, and upon reaching out to the dealer that I have used in the past for recalls and oil changes, I was informed there was a recall on said part/software that I was not aware of; the service rep used the last 8 of my VIN to look up my vehicle for the quote and provided the details about the recall. I use the RAM Guardian App which provides updates about recalls and upon checking it does not show a recall nor does it show a recall when i search my VIN and License Plate on the website. This seems to be a common issue based on customer reviews.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.