Complaint 2204448

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The vehicle experienced hard steering and intermittent loss of power steering assist while driving. The failed component was diagnosed by an independent repair facility as the electric power steering rack and pinion assembly and steering module. The repair shop replaced the rack and pinion assembly, reset steering codes, performed a wheel alignment, and road tested the vehicle. The steering failure created a safety concern because steering became difficult and required increased effort to control the vehicle, especially at lower speeds and during turning maneuvers. The condition was confirmed by an independent repair shop. The manufacturer has not inspected the vehicle. The removed component may no longer be available for inspection because the repair has already been completed. Prior to the repair, the vehicle experienced intermittent hard steering and/or loss of steering assist. No specific warning lamps or messages are recalled at this time. This vehicle is a 2013 Ram 1500 and experienced symptoms similar to known electric power steering issues affecting similar Ram 1500 vehicles, although this VIN was not included in the recall population.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.