Complaint 2204286

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2019 Chevrolet Express NAV. The motorhome is a 2020 Coachman Freelander. The contact stated that while driving at an undisclosed speed, during the night and in the rain, the vehicle failed to accelerate as intended while depressing the accelerator pedal and jerked violently. The contact jolted violently and was almost thrown off the driver's seat. The contact pulled to the side of the road. Once the vehicle was on the side of the road, the contact noticed white smoke or steam emitting from the rear of the vehicle. The contact was able to continue driving. The vehicle was towed to an independent RV mechanic who diagnosed that the entire front and rear end were damaged: brake springs, brake rotors, brake lines, and brake pads. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 24V702000 (SERVICE BRAKES, HYDRAULIC). The contact notified the manufacturer about the loss, and the manufacturer refused to complete the recall since the vehicle was never taken to a dealer. The contact stated that none of the dealers accepted the vehicle since no lifts were available that could hold that much weight. The contact applied for reimbursement, and the manufacturer declined. The failure mileage was approximately 6,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.