Complaint 2203116

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I am submitting a safety complaint regarding my Ford vehicle’s infotainment screen failure, which has been identified under a recall but currently has no available remedy or repair timeline. When the screen goes blank or becomes unresponsive, I lose access to critical safety features, including the rearview camera, which is federally required. This significantly increases the risk of accidents while reversing, especially in areas with pedestrians. The system also affects access to navigation, hands-free communication, and important vehicle alerts, forcing me to either drive without these features or become distracted trying to compensate. Although Ford has acknowledged this issue, there is no clear timeline for a fix, and no accommodations have been provided. I am expected to continue driving a vehicle that does not meet expected safety standards, which puts both myself and others at risk. I rely on my vehicle daily, including transporting passengers, and the lack of a functioning safety system is a serious concern. The absence of communication and support from Ford regarding a resolution is also concerning. I respectfully request that NHTSA investigate this issue and require Ford to provide a timely remedy or appropriate accommodations, such as a loaner vehicle or interim solution, to ensure driver and public safety while awaiting a permanent fix.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.