Complaint 2200961

Complaint Summary

STRUCTURE:BODY

Owner Narrative

Subject: BBB Auto Line Claim – Water Intrusion and Sunroof/Moonroof Motor Damage Related to Recall To Whom It May Concern, I am submitting this written statement as supporting explanation to claim # XXX) with regarding my 2018 Ford Explorer Sport (VIN: [XXX] ) and issues related to a known exterior trim defect that allows water intrusion into the vehicle. Ford has issued recalls and service campaigns related to exterior trim components on the 2018 Ford Explorer, including A-pillar and roof rail trim that may become loose or improperly sealed. These components can allow water to enter the vehicle structure. As a result of this defect, my vehicle has experienced water intrusion that has affected the sunroof/moonroof system, including the motors and associated components. The presence of water in this area has caused malfunction of the sunroof/moonroof and track operation and has created the potential for further electrical damage. The condition appears to be directly related to the trim defect that Ford has acknowledged through safety recall campaigns affecting the 2018 Ford Explorer. Despite this known issue, the damage to the sunroof/moonroof components has not been fully addressed. I am requesting that Ford Motor Company: 1.Acknowledge that the trim defect allowing water intrusion contributed to the damage of the sunroof/moonroof and tracking system. 2.Cover the cost of diagnosing and repairing any damaged sunroof/moonroof motors and related components. 3.Ensure that all recall-related trim repairs are properly completed to prevent further water intrusion. This claim is being filed because the defect originates from a manufacturing issue that has been the subject of recalls affecting this model. As a consumer, I should not be responsible for repairs caused by a defect acknowledged by the manufacturer. Vehicle Information Year/Model: 2018 Ford Explorer Sport VIN: [XXX] Manufacturer: Ford Motor Company I respectfully request that INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.