Complaint 2200751

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

On April 20, 2026 I was pulling into a parking space. I began to break but something went terribly wrong. My car accelerated on it's own, went over the curb and crashed into a building. Three air bags deployed: two on the drivers side of the car (front and side air bag) and one in the back seat behind the driver (the side air bag). I had a [XXX] in the back seat behind the passenger side of the car in a car seat. I was told at the time of the incident that there was not structural damage to the building that was hit. I have asked my insurance company to inspect the car for any malfunctions but they won't. They deem it totaled and say I am at fault because it's my responsibility to control my car. The police arrived but they did not inspect the car either. I have contacted the dealership (Parkway Hyundai), but they are of no help either. There were not warning lamps, messages or other symptoms of the problem prior to the failure. However, I did notice recently that when I put my foot on the break to start the car that sometimes the break was very stiff and other times it was not. I thought it strange but thought it was just the way my car was. My insurance is Progressive. Claim # XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.