Complaint 2200617

Complaint Summary

SERVICE BRAKES

Owner Narrative

I am filing a complaint regarding an unresolved safety recall repair on my 2019 Ram 1500 (VIN: [XXX] ). The vehicle was brought to an authorized dealership for a safety recall related to the ABS system. At the time of the initial visit, there were no warning lights or system faults present. After the recall repair was performed, multiple warning lights and system errors appeared that were not present prior to service. The vehicle has since been returned to the dealership on three separate occasions, and the issue remains unresolved. The dealership has now indicated a potential wiring harness issue but claims this is not related to the recall. They have requested approximately $1,200 for further diagnostic work, which we declined. The manufacturer, Stellantis, has stated that the recall for this VIN is closed and has declined to intervene, characterizing the situation as a dispute between the customer and dealership. As a result of these unresolved issues: * The vehicle cannot pass inspection in Texas * The vehicle cannot be registered or legally operated * Warning lights related to safety systems remain active We believe this represents either an incomplete recall repair or a condition introduced during the recall service process. We are requesting that this matter be reviewed as a failed recall remedy, as the safety issue has not been properly resolved and the vehicle remains in a compromised condition. Supporting documentation, including service invoices from all visits, is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.