Complaint 2199984
2016 FORD EXPLORER • AIR BAGS • incident Apr 14, 2026
Complaint Summary
AIR BAGS
Owner Narrative
I have an airbag light on as well as the 2nd row inflatable seatbelt has stopped working. I took it into the dealership and they said it was generating codes B141B and B141C. Ford issued a Customer satisfaction program 21B11 specifically to fix this problem in 2022 but it expired less than a year later. Now my air bag and my seatbelt don't work. Ford knows about the safety defect and their dealers are charging people to fix it ($2400 in this case) rather than stand behind the safety of their product and do the right thing. This is clearly a safety issue that Ford should be addressing yet they are trying to slide by and get their customers to pay for it. The car only has 49,000 miles on it.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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