Complaint 2199914
2018 FORD EXPLORER • STRUCTURE • incident Apr 23, 2026
Complaint Summary
STRUCTURE
Owner Narrative
The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, there was a popping sound coming from the roof. While at a car wash, the contact became aware that the roof rail had detached. The contact stated that the roof rail had detached several times after being reinstalled. The contact referenced NHTSA Campaign Number: 21V316000 (STRUCTURE); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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