Complaint 2199823

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and sent a technician to duct tape the front windshield and front driver’s and passenger’s side door trims. The contact stated that while driving at an undisclosed speed, the A-pillar trim, front driver's and passenger's side door trims, and duct tape had detached. The contact stated that the failure resulted in electrical system failures for the front driver's side door panel, steering wheel control buttons, heated seats, horn, and speedometer. The radio remained in operation after the vehicle was turned off. The second dealer, Fritts Ford (8000 Auto Dr, Riverside, CA 92504); was made aware of the failure but confirmed that parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.