Complaint 2198909

Complaint Summary

SERVICE BRAKES

Owner Narrative

Have a 2014 Ram 1500 that has a ABS malfunction light showing. Took truck in and dealership service department wanted $1500.00 for a new ABS module that has failed. The part has been on backorder from Mopar/Stellantis for months. I am glad I did not give them $1500.00 (+ future labor costs) to fix for something I have been calling the dealership for months on inventory status. My truck has been sitting in their possession for almost 10 months now, rendering me loss of my vehicle use for the entire time of 10 months. Ridiculous. I reached out to Ram Cares and filed a complaint. They have issues with the dealership returning calls as I have. Something is not right here. Again, this is a part on backorder for months that has failed according to dealership and truck is potentially unsafe to drive. I asked Ram Cares to verify if truck is road worthy to drive safely with the failed ABS module as is. Ram Cares still has communication issues with the dealership and even they are getting ignored. I am beyond frustrated and at a loss (literally) of not being able to use my truck for an excessive length of time. I filed a complaint also with the State of California BAR department and they said to file a complaint with you as well. The part number the dealership said I need is: abs module 68228991AD

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.