Complaint 2197481

Complaint Summary

POWER TRAIN

Owner Narrative

Recall Number: 19S38 (Ford Transit Driveshaft Flexible Coupling) Subject: Inaccurate Recall Reporting Statement of Fact: I am reporting a discrepancy between physical vehicle evidence and official dealership records regarding the completion of Safety Recall 19S38. Conflicting Records: On April 8, 2026, Crossroads Ford of Apex issued Invoice #XXX stating the recall was performed with parts CK4Z-4602-N , CK4Z-4421-F , CK4Z-4635-A , and JK4Z-5A669-A. However, on April 14, 2026, the Service Manager issued a "corrected" Invoice (#XXX) stating: "No parts were installed for Recall 19S38." Physical Evidence: A video documented physical inspection of the vehicle on April 15, 2026, confirms that all recall-specific parts are currently installed on the vehicle and they appear in new condition. The dealership’s written denial of the April 8 recall repair appears intended to avoid refunding a $6,394.33 retail repair for the same components, which was performed while Safety Recall 19S38 was active and unaddressed. Implications: The dealership has issued a formal written denial of a safety repair that is currently physically present on the vehicle. This falsifies the safety maintenance history of the vehicle and misrepresents the status of the safety remedy to federal authorities. Physical Documentation: The following link is an unlisted video documentation of the physical parts currently installed on the vehicle (VIN [XXX] ). It is provided for regulatory investigation purposes only: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.