Complaint 2194909
2018 FORD EXPLORER • STRUCTURE • incident Jan 19, 2024
Complaint Summary
STRUCTURE
Owner Narrative
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached and blew off the vehicle. The vehicle was previously repaired for a similar failure; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 168,706.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
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